# Domain Connection Error

**URL:** <https://community.combeenation.com/t/domain-connection-error/77>\
**Category:** General\
**Created:** [March 21, 2024, 1:07pm UTC](https://community.combeenation.com/t/domain-connection-error/77 "2024-03-21T13:07:29Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![Batuhan](https://dub1.discourse-cdn.com/flex013/user_avatar/community.combeenation.com/batuhan/32/29_2.png) [@Batuhan](https://community.combeenation.com/u/Batuhan)\
**Post date:** [March 21, 2024, 1:07pm UTC](https://community.combeenation.com/t/domain-connection-error/77/1 "2024-03-21T13:07:29Z")

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I added my domain but still not working. How can i fix that?

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/combeenation/original/1X/7464dc4968d89f612567e3e5dd0d0272a7a24b92.png)  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/combeenation/original/1X/e77338efc005314bf9c68967fdddf3616a38f356.png)

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<div class="post-metadata">

**Author:** ![WABU](https://dub1.discourse-cdn.com/flex013/user_avatar/community.combeenation.com/wabu/32/12_2.png) [@WABU](https://community.combeenation.com/u/WABU)\
**Post date:** [March 21, 2024, 1:34pm UTC](https://community.combeenation.com/t/domain-connection-error/77/2 "2024-03-21T13:34:17Z")

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Hi Batuhan,

I can’t see the screenshot – it is empty.

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<div class="post-metadata">

**Author:** ![Batuhan](https://dub1.discourse-cdn.com/flex013/user_avatar/community.combeenation.com/batuhan/32/29_2.png) [@Batuhan](https://community.combeenation.com/u/Batuhan)\
**Post date:** [March 21, 2024, 2:27pm UTC](https://community.combeenation.com/t/domain-connection-error/77/3 "2024-03-21T14:27:27Z")

</div>

![image](https://europe1.discourse-cdn.com/flex013/uploads/combeenation/original/1X/45e6c1324c330c2420be775326568015bd603e69.png)

I added my domain but still not working

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<div class="post-metadata">

**Author:** ![LEI](https://avatars.discourse-cdn.com/v4/letter/l/7feea3/32.png) [@LEI](https://community.combeenation.com/u/LEI)\
**Post date:** [March 22, 2024, 5:53am UTC](https://community.combeenation.com/t/domain-connection-error/77/4 "2024-03-22T05:53:37Z")

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Hi @Batuhan,  
could you please double-check if your embedding snippet is correct? Here’s how it currently looks like on your website:  
 ![image](https://europe1.discourse-cdn.com/flex013/uploads/combeenation/original/1X/86924d0158143473d558939d5b2cf5bedae49276.png)

And here’s how it should look like:

```auto
<script src="https://portal.combeenation.com/plugin/MELITEX/THIRD"></script>
<iframe data-cfgrurl="https://portal.combeenation.com/Cfgr/MELITEX/THIRD" allow="clipboard-write" frameborder="0"></iframe>

```

Hope this helps.  
David

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<div class="post-metadata">

**Author:** ![Batuhan](https://dub1.discourse-cdn.com/flex013/user_avatar/community.combeenation.com/batuhan/32/29_2.png) [@Batuhan](https://community.combeenation.com/u/Batuhan)\
**Post date:** [March 22, 2024, 8:44am UTC](https://community.combeenation.com/t/domain-connection-error/77/5 "2024-03-22T08:44:05Z")

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How can i change my snippets on Shopify. I don’t know that. Do you have information about that? @LEI

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<div class="post-metadata">

**Author:** ![LEI](https://avatars.discourse-cdn.com/v4/letter/l/7feea3/32.png) [@LEI](https://community.combeenation.com/u/LEI)\
**Post date:** [March 22, 2024, 10:32am UTC](https://community.combeenation.com/t/domain-connection-error/77/6 "2024-03-22T10:32:37Z")

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Hi @Batuhan,

sorry I didn’t know that you are using Shopify. Please see our Docs page on how to properly set-up and embed our configurators. [Shopify](https://docs.combeenation.com/docs/shopify)

Hope this helps.  
David

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<div class="post-metadata">

**Author:** ![Batuhan](https://dub1.discourse-cdn.com/flex013/user_avatar/community.combeenation.com/batuhan/32/29_2.png) [@Batuhan](https://community.combeenation.com/u/Batuhan)\
**Post date:** [March 22, 2024, 11:40am UTC](https://community.combeenation.com/t/domain-connection-error/77/7 "2024-03-22T11:40:23Z")

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Hello @LEI ,  
These settings are correct? I think error is here.

![image.png](https://europe1.discourse-cdn.com/flex013/uploads/combeenation/original/1X/3a33a7f6669df96250d49646c9b63ee6ba34c48c.png)

David Leitner via Combeenation \<[notifications@combeenation.discoursemail.com](mailto:notifications@combeenation.discoursemail.com)\>, 22 Mar 2024 Cum, 09:03 tarihinde şunu yazdı:

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<div class="post-metadata">

**Author:** ![LEI](https://avatars.discourse-cdn.com/v4/letter/l/7feea3/32.png) [@LEI](https://community.combeenation.com/u/LEI)\
**Post date:** [March 25, 2024, 6:29am UTC](https://community.combeenation.com/t/domain-connection-error/77/8 "2024-03-25T06:29:24Z")

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Hi @Batuhan,  
please use the **Plugin Base Url** and **Configurator Base Url** as described in this section in our Docs: [Shopify](https://docs.combeenation.com/docs/shopify#general)

Plugin Base Url:  
**`https://portal.combeenation.com/plugin`**

Configurator Base Url:  
**`https://portal.combeenation.com/Cfgr`**

Regards,  
David

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<div class="post-metadata">

**Author:** ![Batuhan](https://dub1.discourse-cdn.com/flex013/user_avatar/community.combeenation.com/batuhan/32/29_2.png) [@Batuhan](https://community.combeenation.com/u/Batuhan)\
**Post date:** [March 25, 2024, 1:48pm UTC](https://community.combeenation.com/t/domain-connection-error/77/9 "2024-03-25T13:48:03Z")

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Hello again,

I did not fix that issue. Where should i write that code on Shopify

25 Mar 2024 Pzt 09:39 tarihinde David Leitner via Combeenation \<[notifications@combeenation.discoursemail.com](mailto:notifications@combeenation.discoursemail.com)\> şunu yazdı:

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<div class="post-metadata">

**Author:** ![LEI](https://avatars.discourse-cdn.com/v4/letter/l/7feea3/32.png) [@LEI](https://community.combeenation.com/u/LEI)\
**Post date:** [March 25, 2024, 3:33pm UTC](https://community.combeenation.com/t/domain-connection-error/77/10 "2024-03-25T15:33:57Z")

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Hi @Batuhan,

I just tried to embed your configurator in our Demo Shopify store and was able to do in a couple of minutes. Please see the attached screenshots with the settings I’ve used.

 ![cfgr-settings-02](https://europe1.discourse-cdn.com/flex013/uploads/combeenation/original/1X/6fa5dcd1b9582c57ae112b39398e47ddbd336079.png)  
 ![cfgr-settings-01](https://europe1.discourse-cdn.com/flex013/uploads/combeenation/original/1X/bbfbfbc8404b7a677a190840ab297ebfed34707e.png)

Regards,  
David

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<div class="post-metadata">

**Author:** ![Batuhan](https://dub1.discourse-cdn.com/flex013/user_avatar/community.combeenation.com/batuhan/32/29_2.png) [@Batuhan](https://community.combeenation.com/u/Batuhan)\
**Post date:** [March 25, 2024, 9:29pm UTC](https://community.combeenation.com/t/domain-connection-error/77/11 "2024-03-25T21:29:51Z")

</div>

I did everything same but still not working. Why?

 ![image.png](https://europe1.discourse-cdn.com/flex013/uploads/combeenation/original/1X/2056619bac1bb9b44ba5fa217a3686cdb8b8c850.png) ![image.png](https://europe1.discourse-cdn.com/flex013/uploads/combeenation/original/1X/505085fbd67f38550ef5ad9a34d15abed4c3bc96.png)

David Leitner via Combeenation \<[notifications@combeenation.discoursemail.com](mailto:notifications@combeenation.discoursemail.com)\>, 25 Mar 2024 Pzt, 18:44 tarihinde şunu yazdı:

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<div class="post-metadata">

**Author:** ![LEI](https://avatars.discourse-cdn.com/v4/letter/l/7feea3/32.png) [@LEI](https://community.combeenation.com/u/LEI)\
**Post date:** [March 26, 2024, 6:00am UTC](https://community.combeenation.com/t/domain-connection-error/77/12 "2024-03-26T06:00:44Z")

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@Batuhan on which domain are you trying to embed the configurator?

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<div class="post-metadata">

**Author:** ![Batuhan](https://dub1.discourse-cdn.com/flex013/user_avatar/community.combeenation.com/batuhan/32/29_2.png) [@Batuhan](https://community.combeenation.com/u/Batuhan)\
**Post date:** [March 26, 2024, 10:06am UTC](https://community.combeenation.com/t/domain-connection-error/77/13 "2024-03-26T10:06:15Z")

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[https://www.tamasun.com/products/markise](https://www.tamasun.com/products/markise)

That is my domain which is embedded configurator

David Leitner via Combeenation \<[notifications@combeenation.discoursemail.com](mailto:notifications@combeenation.discoursemail.com)\>, 26 Mar 2024 Sal, 09:10 tarihinde şunu yazdı: